Question 1

HOW DO I STORE CRONUTS?

Accepted Answer

Our Cronuts are made fresh every hour and delivered out on the same day. We recommend consuming on the same day you receive them for optimal freshness. Store in a cool, dry place. Please do not refrigerate the Cronut, as the humidity from the refrigerator will make them soggy. Please do not rebake the Cronut as it is filled with cream.   However, refrigeration will help extend the shelf life of the product till the next 12-24 hours to prevent the Cronuts from getting an oily texture. If you do wish to cut your Cronut, please use a serrated knife, so as not to crush the layers.

Question 2

HOW DO I TRACK MY ORDER?

Accepted Answer

For Beep/Grab/FoodPanda/EASI    Once an order is placed through any of these platforms, you can check on the status of your order under "recent orders" within the "order history" category.   For beepit.link via KLCG.online   Once an order is placed through KLCG.beepit, you will be directed to a page that will assist you in keeping track of your order that includes all the necessary status of your order.   Rider status would be sent to the recipient's phone number via SMS notifications within the delivery time frame.

Question 3

HOW DO I ARRANGE FOR SPECIAL ORDERS?

Accepted Answer

For special orders, do contact our marketing associate at +6012-389 3907 via whatsapp/phone call to help with any special arrangements.

Question 4

HOW DO I PLACE AN ORDER?

Accepted Answer

You can place your order via KLCG.beepit.com or find us either through Beep/Grab/FoodPanda/EASI applications.   Please be informed that our pastries are exclusive to our beep.it platform!

Question 5

CAN I ORDER FOR SAME DAY DELIVERY?

Accepted Answer

Certainly! Our pastries are freshly baked everyday to satisfy every craving!

Question 6

CAN I ADD A MESSAGE CARD?

Accepted Answer

Yes! You can add a handwritten special message for a friend/partner/family with ease:   1. Order at your gift at KLCG.beepit 2. Enter the intended delivery address and time of delivery 3. Click "Order now" when checking out  4. Enter your message under the "special instructions" column  5. That's it! Our logistics team will be notified of your request and will carry it out!

Question 7

CAN I CHANGE THE FLAVOURS OF THE SIGNATURE/SEASONAL BOXES?

Accepted Answer

The flavours for the KLCG Signature/Seasonal Boxes are fixed with assorted flavours. However, if requested, we would be able to carry out any changes per your request to either cinnamon/original only!

Question 8

CAN I SELF-ARRANGE A RIDER?

Accepted Answer

Certainly! You can place an order for "pick-up" and self-arrange your delivery riders via Grab Express/Lalamove/MrSpeedy etc, if we are unable to fulfil the delivery request on any of our platforms.    Please notify your delivery riders the order-ID that is attached along with your order status.

Question 9

CAN'T FIND YOUR ADDRESS VIA BEEP.IT LINK?

Accepted Answer

If you are experiencing issues in locating your delivery address, it is likely due to the undetected unit number of the address.   Please follow the following guidelines:   1. Enter only the street of your address "jalan 3/2A Damansara Heights"  2. Click "continue" to proceed to the next page 3. Then only proceed in entering the unit number of your address under "UNIT NO"

Question 10

ARE OUR PASTRIES MUSLIM FRIENDLY?

Accepted Answer

Rest assured, our pastries are made with only halal-certified ingredients that are meant to satisfy every craving!

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KLCG Confectionery & Bakery All Right Reserves 2021